At jus22, your privacy is not merely a legal obligation — it is a value we take seriously. This Privacy Policy sets out clearly how we collect, use, store, and protect your personal information as a player on our platform. All data protection practices at jus22 are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
By using the jus22 platform, you agree to the practices described in this Privacy Policy. If you have any questions, contact us at support@jus22.asia.
Six core principles that shape our approach to protecting the personal data of every jus22 member.
All data transmitted between your device and jus22's servers is protected with 256-bit SSL encryption — the same technology used by major Malaysian banking institutions to secure online transactions.
Only authorised jus22 staff with a legitimate business need may access member personal data. All access is logged and audited regularly to ensure there is no misuse of information.
Jus22 never sells, rents, or trades your personal data to any third party for marketing purposes. Your data belongs to you — it is not a commodity we deal in.
All of jus22's data handling practices are designed and audited to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA)—the country's primary privacy legislation.
You have the right to access, correct, delete, or object to the processing of your personal data at any time. All requests will be processed within 14 business days at no charge.
In the event of any security incident involving your data, jus22 is committed to notifying affected members within 72 hours of detection, in line with international best practices.
jus22 ("we", "Platform", "jus22") operates the website https://jus22.asia and all related services—covering Sports Betting, Live Casino, lottery, poker, badminton, slots, and e-sports—offered to players in Malaysia. In operating these services, we need to collect and process certain personal information about you.
This Privacy Policy ("Policy") clearly explains what data we collect, why we need it, how it is used and protected, how long it is retained, and what rights you have over your personal data. We've written this document in plain, easy-to-understand language—not confusing legal jargon—because we believe you deserve to know exactly what happens to your information.
This Policy applies to all individuals who register as a jus22 member, browse our website without registering, or interact with our platform in any capacity. By using the jus22 platform, you acknowledge that you have read and understood this Privacy Policy.
Jus22 collects your personal data through several means — directly from you, automatically through your use of the platform, and in certain circumstances from legitimate third-party sources.
In certain circumstances, jus22 may receive additional information about you from third-party identity verification service providers, or from payment service providers for transaction verification and fraud prevention purposes.
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, MyKAD number | Mandatory |
| Relationship | Phone number, email address | Mandatory |
| Financial | Payment method, transaction records | Mandatory |
| Technical | IP address, device type, browser | Automatic |
| Gaming Activity | Betting records, sessions, winnings | Automatic |
| Marketing | Promotional preferences, campaign responses | Preferences |
Jus22 uses your personal data only for legitimate and necessary purposes. We do not process your data beyond what is required for the stated purposes. The following are the primary purposes for which your data is processed:
Jus22 uses your gameplay activity data for responsible gambling purposes—including identifying patterns that may indicate a gambling problem and enforcing limits you have set yourself. This is both our legitimate interest and our moral obligation to player wellbeing.
Anonymised usage data is used to analyse platform usage patterns, identify technical issues, and plan improvements that will deliver a better experience for all jus22 members.
jus22 does not sell your personal data to any third party. However, in the course of operating our platform, we do need to share certain information with selected parties under limited and controlled circumstances:
We share only the necessary data with service providers who assist us in operating the platform — including:
All of these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified in those agreements.
Jus22 may disclose your personal data to Malaysian government authorities or law enforcement agencies if required to do so by law, court order, or for the purpose of complying with anti-money laundering (AML) and know-your-customer (KYC) regulations. In such cases, we will endeavour to notify you in advance where permitted by law.
In the event of a merger, acquisition, or sale of jus22 assets, user data may be transferred as part of the business assets. We will notify members before their data becomes subject to a different privacy policy.
Jus22 retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required under Malaysian law. Generally:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | To provide our services |
| Closed account data | 2 years | Legal compliance requirements |
| Financial transaction records | 7 years | Malaysia tax & AML requirements |
| KYC records | 5 years | Compliance with anti-money laundering laws |
| Customer Support Log | 3 years | Service references & disputes |
Jus22 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:
The jus22 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and understand how members interact with our platform.
You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the jus22 platform. For more information on managing cookies, refer to your browser's help documentation.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by jus22:
You have the right to request a copy of the personal data we hold about you. Submit your request by email to support@jus22.asia and it will be processed within 14 business days. We will provide a summary of your data in a readable format.
If you find that any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some details—such as your name and date of birth—can be updated directly in your account profile. For other changes, please contact our support team.
You may request the deletion of your personal data in certain circumstances — particularly when the data is no longer needed for its original purpose, or when you withdraw the consent on which the processing was based. However, we may be unable to fulfil a deletion request in full where there is a legal requirement to retain the data (for example, financial records).
You have the right to object to the processing of your personal data for specific purposes — in particular, direct marketing. If you do not wish to receive marketing communications from jus22, you may unsubscribe at any time via the link provided in each marketing email or by contacting our support team.
In certain circumstances—such as when you dispute the accuracy of your data or object to its processing—you may request that we restrict how we process your data while the matter is being resolved.
You have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format—and to transfer it to another data controller where technically feasible.
To submit any request relating to your privacy rights, please contact us at support@jus22.asia with the subject line "PDPA Privacy Rights Request". We will verify your identity before processing any request to protect the security of your account. All requests will be processed within 14 business days from the date identity verification is completed.
The jus22 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we find that a user under the age of 18 has registered and used the jus22 platform, we will immediately take the following steps:
Some of the service providers we work with — including game providers such as Pragmatic Play, Evolution Gaming, and NetEnt — operate outside Malaysia. This means certain data may be transferred to and processed in other countries.
Jus22 ensures that any international data transfers take place only with adequate protections in place:
Sensitive financial data — including transaction records involving Malaysian e-wallets such as Touch 'n Go, GrabPay, DuitNow, and FPX — is processed by payment providers operating in Malaysia and subject to Bank Negara Malaysia regulations.
Jus22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or platform improvements.
When we make material changes to this Policy, we will:
Continued use of the jus22 platform after the effective date of any changes will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you may request account closure before they take effect by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how jus22 handles your personal data, our team is ready to help:
Support@jus22.asia – Send an email with the subject line "Privacy Enquiry" for a faster response. Replied within 24 business hours.
Available directly through the jus22 platform. Ideal for general privacy inquiries and account settings.
The jus22 privacy team is fluent in both Bahasa Melayu and English. All written communications relating to privacy and data protection are logged and kept strictly confidential.